Emotional Intelligence

IQ or Intelligence Quotient, is the traditional measure of cognitive intelligence, and for many years was seen as a predictor of effectiveness.  How is it then, that two people with the same IQ score, can reach very different levels of achievement?

What's going on?

Clearly, IQ is not the only ingredient needed to make the most of our talents.  Emotional Intelligence has been shown to be at least as important, and even more so for those in, or aspiring to, leadership positions. 

Luckily, Emotional Intelligence comprises a set of skills that individuals can learn to improve.

Emotional Intelligence (EI) Origins

The term Emotional Intelligence was first coined, in 1990, by two psychologists, John Mayer and Peter Salovey.  In 1995, the New York Times science reporter, psychologist Daniel Goleman, published a book, titled "Emotional Intelligence", that has had an enduring major influence in workplace psychology, learning and development

Emotional Intelligence (EI), (sometimes called Emotional Quotient - EQ), has been described as:

"The ability to identify and manage your own emotions and the emotions of others."

It makes sense that this is important, when you think about it.  Most of our behaviour, particularly under stress, can be influenced, at least to some extent, by how we are feeling at the time.  The ability to be aware of our emotions and how they might be affecting our behaviour and decisions should allow us to take a view and act based more on values or desired outcomes rather than reactions. 


With this knowledge we can be much more flexible and constructive in our responses and actions, taking account of all other factors that might be important in any situation, rather than being always led by our emotions.

At the same time, if we have some insight into how others emotions are playing out for them - what causes them difficulty, what motivates them - then we have an opportunity for much improved communication and all round effectiveness.

While this ability is important for everyone in any situation dealing with others, it is obviously particularly important for leaders.

Click this image to watch a video of Dr Martyn Newman explaining a little about Emotional Intelligence and the ECR and ECR360 assessments

Daniel Goleman, who popularised the concept of Emotional Intelligence with his book of the same name in 1995, synthesised previous research of EI into five main competencies:

Social Skill

More recently, psychologist Dr. Martyn L Newman has developed a more sophisticated model based on his empirical research.  He refers to this as "Emotional Capitalism" and has developed an instrument for assessing and aiding in the development of this "Emotional Capital" in individuals.  This is the Emotional Capital Report (ECR).  There is also the ECR360 which is a very useful instrument for gaining insights into how others see you.

I am a fully accredited ECR and ECR360 coach and I use this instrument, along with mindfulness training and my executive coaching skills to help clients significantly develop their own skills and performance.  Mindfulness training is an excellent and effective discipline to support the development of the Emotional Capital core competencies.


Why not contact me below to discuss Emotional Intelligence development?